Last Updated: October 2026
At VITA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or communicate with us.
We process personal data in accordance with the applicable laws and regulations of the Sultanate of Oman, including the Personal Data Protection Law.
1. Information We Collect
When you use our website or place an order, we may collect information including:
- Your name.
- Phone number.
- Email address.
- Billing and delivery address.
- Order and purchase information.
- Information required to process payments through our authorized payment service providers.
- Information you provide when contacting us or requesting customer support.
- Technical information such as your device, browser, IP address, and cookies where applicable.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Arrange shipping and delivery.
- Communicate with you regarding your orders or inquiries.
- Manage your account.
- Provide customer service and support.
- Improve our website, products, and customer experience.
- Help prevent fraud and protect the security of our website and transactions.
- Meet legal, regulatory, accounting, and administrative requirements.
- Send promotional or marketing communications where you have provided the required consent.
We will not use your personal data for direct marketing without obtaining the consent required under applicable law.
3. Sharing Your Information
Where necessary, we may share relevant personal information with third parties that assist us in operating our business and providing our services, including:
- Delivery and courier companies.
- Payment service providers.
- Website hosting and technology providers.
- Analytics and other service providers.
- Government or regulatory authorities where disclosure is required by law.
We do not sell your personal information to third parties.
Where third-party service providers process personal information on our behalf, we take appropriate measures to ensure that the information is processed only as necessary for the relevant service and in accordance with applicable legal requirements.
4. Payment Information
Payments may be processed through authorized third-party payment service providers.
VITA does not retain complete payment card information unless this forms part of an authorized, secure, and legally compliant payment system. Payment information may also be subject to the security and privacy policies of the relevant payment provider.
5. Cookies
Our website may use cookies and similar technologies to operate the website, improve performance, and understand how visitors use our services.
You may manage cookies through your browser settings or through any cookie consent options made available on our website. Disabling certain essential cookies may affect the functionality of the website.
6. Data Security
We take appropriate technical and organizational measures to help protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required to comply with applicable legal, regulatory, accounting, or administrative obligations.
When there is no longer a legitimate or legal need to retain the information, it will be handled in accordance with applicable legal requirements.
8. Your Rights
Subject to applicable laws and regulations in the Sultanate of Oman, you may have the right to:
- Access your personal data and request a copy.
- Request correction or updating of your information.
- Request blocking or deletion of your personal data where permitted by law.
- Withdraw your consent to processing, without affecting processing lawfully carried out before withdrawal.
- Request the transfer of your personal data in accordance with applicable legal requirements.
- Opt out of marketing communications.
Requests concerning your personal information may be submitted using the contact details below.
9. International Data Transfers
VITA may use technology, payment, hosting, or other service providers located inside or outside the Sultanate of Oman.
Where personal data is transferred outside Oman, such transfers will be handled in accordance with applicable Omani laws and regulations governing the protection and transfer of personal data.
10. Minors
The VITA website is intended for users aged 18 years and above. We do not knowingly seek to collect personal information from individuals below the permitted age for using our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal and regulatory requirements.
Any updated version will be published on this page together with the revised date.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
VITA
Sultanate of Oman
Tel: +968 77461666
Email: Vita.oman@outlook.com
